New rules for business correspondence

[Phil <philstokes03 -at- googlemail -dot- com>]

Agreed, if you're writing FAQs in documentation, but that's a different rhetorical situation. The purpose of quoting in business email replies is generally for reference, not to initiate dialogue. The receiver already knows what the question is, assuming the reply is a one-to-one correspondence. 

I'm not sure 'usenet' and 'list-serv' are quite what was meant by 'business correspondence rules'... ;-)

> A: Because it messes up the order in which people normally read text.
> Q: Why is top-posting such a bad thing?
> A: Top-posting.
> Q: What is the most annoying thing on usenet and in e-mail?
> 
> ;-) 
>> 
>> 
>> Richard G. Combs
>> Senior Technical Writer
>> Polycom, Inc.
>> richardDOTcombs AT polycomDOTcom
>> 303-223-5111
>> ------
>> rgcombs AT gmailDOTcom
>> 303-903-6372
>> ------
>> 
>> 
>> 
>> 
>> 
> 

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