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Subject:Re: need advice - writing wiki Help for web app From:Bill Swallow <techcommdood -at- gmail -dot- com> To:Connie Giordano <connie -at- therightwordz -dot- com> Date:Mon, 31 Jan 2011 16:04:06 -0500
"Don't use screen shots" was never a hard and fast rule.
6 out of 7 tech writers agree (+/-2).
On Mon, Jan 31, 2011 at 3:55 PM, Connie Giordano
<connie -at- therightwordz -dot- com> wrote:
> I always believed the universal "don't use screen shots" rule was rather
> short-sighted. I typically built help with full and partial screen shots
> in dynamic dropdowns so if a user knew where they were they could just go
> to the info they needed, if they needed to figure out if they're in the
> right place, they could click and expand to see the screen shot, then click
> to close it again.
> YMMV, but if you have a user base of widely varying skill sets, do your
> analysis first!
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