Re: need advice - writing wiki Help for web app

Subject: Re: need advice - writing wiki Help for web app
From: Bill Swallow <techcommdood -at- gmail -dot- com>
To: Marguerite Krupp <mkrupp128 -at- yahoo -dot- com>
Date: Mon, 31 Jan 2011 13:41:25 -0500

> The one thing Bill seems to have omitted (perhaps because it's obvious) is that you should have a clear picture of what your audience NEEDS from this help. Who will be using it? How? Under what circumstances (Tail on fire, for example)? What are they trying to accomplish?

Users' needs? Nah, completely unimportant. ;-)

Yeah, didn't think to spell that out.

--
Bill Swallow

Twitter: @techcommdood
Blog: http://techcommdood.com
LinkedIn: http://www.linkedin.com/in/techcommdood
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References:
Re: need advice - writing wiki Help for web app: From: Bill Swallow
Re: need advice - writing wiki Help for web app: From: Marguerite Krupp

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