RE: Customer-friendly word for "landline"

Subject: RE: Customer-friendly word for "landline"
From: Marguerite Krupp <mkrupp128 -at- yahoo -dot- com>
To: Bill Swallow <techcommdood -at- gmail -dot- com>, John Posada <jposada99 -at- gmail -dot- com>, "Tim J. Slager" <TSlager -at- isdcorporation -dot- com>
Date: Fri, 4 Feb 2011 05:36:48 -0800 (PST)

Yabbut, with many people giving up their wired home phones and just using their mobile phones (for several reasons, including cost), the "home phone" may also be the "mobile/cell phone."

I like landline or wired and wireless, but that's just my opinion.

Marguerite

--- On Fri, 2/4/11, Tim J. Slager <TSlager -at- isdcorporation -dot- com> wrote:

From: Tim J. Slager <TSlager -at- isdcorporation -dot- com>
Subject: RE: Customer-friendly word for "landline"
To: "Bill Swallow" <techcommdood -at- gmail -dot- com>, "John Posada" <jposada99 -at- gmail -dot- com>
Cc: "List, Techwriter" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Friday, February 4, 2011, 8:32 AM

AT&T aligns pretty closely with the 6th graders: Home phone. Of course this may have a history of distinguishing it from business phone, also wired.

tims

-----Original Message-----
From: techwr-l-bounces+tslager=isdcorporation -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+tslager=isdcorporation -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Bill Swallow
Sent: Thursday, February 03, 2011 4:26 PM
To: John Posada
Cc: List, Techwriter
Subject: Re: Customer-friendly word for "landline"

"Landline" is pretty commonplace. Ask a 6th grader what they think! My
kids call their cells their "phones" and the landline their "house
phone".

On Thu, Feb 3, 2011 at 4:23 PM, John Posada <jposada99 -at- gmail -dot- com> wrote:
> I'm putting together a "se-Instead" glossary of terms to make our
> customent facing support content more accessible.
>
> We use the term landline phone differenciate from mobile phone and I
> don't like "landline".
>
> My target is 6th grade understanding. Anyone have any suggestions for
> inplace of landline?
>
> --
> John Posada
> http://jposada.zenfolio.com/
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References:
RE: Customer-friendly word for "landline": From: Tim J. Slager

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