RE: Customer-friendly word for "landline"

Subject: RE: Customer-friendly word for "landline"
From: "Tim J. Slager" <TSlager -at- isdcorporation -dot- com>
To: Bill Swallow <techcommdood -at- gmail -dot- com>, John Posada <jposada99 -at- gmail -dot- com>
Date: Fri, 4 Feb 2011 08:32:07 -0500

AT&T aligns pretty closely with the 6th graders: Home phone. Of course this may have a history of distinguishing it from business phone, also wired.

tims

-----Original Message-----
From: techwr-l-bounces+tslager=isdcorporation -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+tslager=isdcorporation -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Bill Swallow
Sent: Thursday, February 03, 2011 4:26 PM
To: John Posada
Cc: List, Techwriter
Subject: Re: Customer-friendly word for "landline"

"Landline" is pretty commonplace. Ask a 6th grader what they think! My
kids call their cells their "phones" and the landline their "house
phone".

On Thu, Feb 3, 2011 at 4:23 PM, John Posada <jposada99 -at- gmail -dot- com> wrote:
> I'm putting together a "se-Instead" glossary of terms to make our
> customent facing support content more accessible.
>
> We use the term landline phone differenciate from mobile phone and I
> don't like "landline".
>
> My target is 6th grade understanding. Anyone have any suggestions for
> inplace of landline?
>
> --
> John Posada
> http://jposada.zenfolio.com/
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--
Bill Swallow

Twitter: @techcommdood
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Follow-Ups:

References:
Customer-friendly word for "landline": From: John Posada
Re: Customer-friendly word for "landline": From: Bill Swallow

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