Re: OK, I shut down the computer...

Subject: Re: OK, I shut down the computer...
From: Mike McCallister <workingwriter -at- gmail -dot- com>
To: John Posada <jposada99 -at- gmail -dot- com>
Date: Thu, 28 Apr 2011 11:27:12 -0500

John,

I'm just wondering whether the underlying assumption is that the user is
reading the instructions on their phone's browser. Then it sorta makes
sense, assuming the 'computer' they're shutting down is a desktop/laptop.

Beyond that, the "make a record before following these steps" solution is
probably best.

HTH

Mike

Mike McCallister
Now available: "WordPress in Depth" (with Bud Smith)
Notes from the Metaverse: http://metaverse.wordpress.com


On Thu, Apr 28, 2011 at 10:26 AM, John Posada <jposada99 -at- gmail -dot- com> wrote:

> Hi, guys...
>
> I write online support instructions that are targeted toward consumers
> who subscribe to our VoIP phone service. Our target audeience is
> anyone who has phone service as long as they have an ISP with a 3rd
> grade reading level on up.
>
> I'm writing some online installation instructions on how to install
> our device that connects to the Internet. it has 10 steps.
>
> The first required step is:
>
> 1) Shut down your computer.
>
> Anyone not see the problem with anything in step 2?
>
> Anyone have any suggestions?
>
> BTW...the instructions also come on a printed quickstart guide that
> comes with the device. My instructions are for those who lost it, and
> BTW...telling them to print the instructions isn't an option...we've
> found that 1) many users don't have printers, 2), if we tell them to
> print, we then have to support printing issues, which we don't do, and
> 3) The purpose of this instruction is call deflection (very common in
> this industry segment) and printing support calls would increase
> calls.
>
> --
> John Posada
> http://jposada.zenfolio.com/
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OK, I shut down the computer...: From: John Posada

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