OK, I shut down the computer...

Subject: OK, I shut down the computer...
From: John Posada <jposada99 -at- gmail -dot- com>
To: List, Techwriter <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 28 Apr 2011 11:26:19 -0400

Hi, guys...

I write online support instructions that are targeted toward consumers
who subscribe to our VoIP phone service. Our target audeience is
anyone who has phone service as long as they have an ISP with a 3rd
grade reading level on up.

I'm writing some online installation instructions on how to install
our device that connects to the Internet. it has 10 steps.

The first required step is:

1) Shut down your computer.

Anyone not see the problem with anything in step 2?

Anyone have any suggestions?

BTW...the instructions also come on a printed quickstart guide that
comes with the device. My instructions are for those who lost it, and
BTW...telling them to print the instructions isn't an option...we've
found that 1) many users don't have printers, 2), if we tell them to
print, we then have to support printing issues, which we don't do, and
3) The purpose of this instruction is call deflection (very common in
this industry segment) and printing support calls would increase

John Posada

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