Re: Uninstall Instructions for Consumer-level Readers

[Gene Kim-Eng <techwr -at- genek -dot- com>]

In order of preference,

1.  The original installer includes an option on the start menu to
uninstall.
2.  Provide a wizard that will search for the installed application on the
customer's hard drive and uninstall it. Usually best delivered as part of
the installer for whatever new version of SW is delivered at the time you
want customers to uninstall the old one, but could also be a stand-alone
download.
3.  Create a desktop shortcut that links to the uninstaller that the
uninstall/remove button is Control Panel launches.
4.  If users won't have any option except to go through Control Panel, it
might be time to put something up on YouTube.

BTW, Windows 7 does have a Start button.  Hover the cursor over the Windows
icon and it'll ID itself.

Gene Kim-Eng



On Thu, Jun 23, 2011 at 1:42 PM, John Posada <jposada99 -at- gmail -dot- com> wrote:

> Hi, guys...just looking for opinions on how some of you may be approaching
> this.
>
> I'm writing a short piece for our external knowledgebase that is used
> by our customers. They are not techy...anyone with phone service could
> be a customer.
>
> The article is to uninstall a small application that we no longer
> support, and therefore are advising them to uninstall it.
>
> The issue is, we expect that some of the people may be
> computer-novices and the instructions for different Windows OSs for
> uninstalling are pretty different. For instance, Windows 7 doesn't
> have a Start button.
>
> Just curious, how do you address this?
>
> --
> John Posada
> http://jposada.zenfolio.com/
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