Re: Uninstall Instructions for Consumer-level Readers

Subject: Re: Uninstall Instructions for Consumer-level Readers
From: Gene Kim-Eng <techwr -at- genek -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Fri, 24 Jun 2011 08:24:52 -0700

The custom docs will inevitably end up being used primarily by tech
support. At the consumer level, automation is everything. No matter how
detailed or how customized you make manual uninstall instructions, expect a
flood of tech support calls when you tell people something should be removed
without providing a link that says, "click here to do it automatically."

Gene Kim-Eng


On Fri, Jun 24, 2011 at 7:33 AM, Bill Swallow <techcommdood -at- gmail -dot- com>wrote:

> Custom docs for every platform you are supporting. Show a focused
> screen grab of every step on every platform, so if they don't know
> which flavor of Windows they're running they can identify it by what
> they click (Start vs. the orby thingy, for example). Walk them thru
> every step, including the security prompts.
>
> On Thu, Jun 23, 2011 at 4:42 PM, John Posada <jposada99 -at- gmail -dot- com> wrote:
> > I'm writing a short piece for our external knowledgebase that is used
> > by our customers. They are not techy...anyone with phone service could
> > be a customer.
>
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Follow-Ups:

References:
Uninstall Instructions for Consumer-level Readers: From: John Posada
Re: Uninstall Instructions for Consumer-level Readers: From: Bill Swallow

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