Re: Uninstall Instructions for Consumer-level Readers

Subject: Re: Uninstall Instructions for Consumer-level Readers
From: Tony Chung <tonyc -at- tonychung -dot- ca>
To: Bill Swallow <techcommdood -at- gmail -dot- com>
Date: Fri, 24 Jun 2011 08:06:00 -0700

No offense intended, but all the cool companies use Mac screenshots
instead of Windows, because they're cool.

What, the app doesn't run on Windows? Then use Photoshop to frame
dialog boxes inside the Mac look.

It's cool! 8-)

-Tony



On 2011-06-24, at 7:33 AM, Bill Swallow <techcommdood -at- gmail -dot- com> wrote:

> Custom docs for every platform you are supporting. Show a focused
> screen grab of every step on every platform, so if they don't know
> which flavor of Windows they're running they can identify it by what
> they click (Start vs. the orby thingy, for example). Walk them thru
> every step, including the security prompts.
>
> On Thu, Jun 23, 2011 at 4:42 PM, John Posada <jposada99 -at- gmail -dot- com> wrote:
>> Hi, guys...just looking for opinions on how some of you may be approaching this.
>>
>> I'm writing a short piece for our external knowledgebase that is used
>> by our customers. They are not techy...anyone with phone service could
>> be a customer.
>>
>> The article is to uninstall a small application that we no longer
>> support, and therefore are advising them to uninstall it.
>>
>> The issue is, we expect that some of the people may be
>> computer-novices and the instructions for different Windows OSs for
>> uninstalling are pretty different. For instance, Windows 7 doesn't
>> have a Start button.
>>
>> Just curious, how do you address this?
>>
>> --
>> John Posada
>> http://jposada.zenfolio.com/
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>>
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>
>
>
> --
> Bill Swallow
>
> Twitter: @techcommdood
> Blog: http://techcommdood.com
> LinkedIn: http://www.linkedin.com/in/techcommdood
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> Create and publish documentation through multiple channels with Doc-To-Help.
> Choose your authoring formats and get any output you may need. Try
> Doc-To-Help, now with MS SharePoint integration, free for 30-days.
> http://www.doctohelp.com
>
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Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days.
http://www.doctohelp.com

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References:
Uninstall Instructions for Consumer-level Readers: From: John Posada
Re: Uninstall Instructions for Consumer-level Readers: From: Bill Swallow

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