Re: Uninstall Instructions for Consumer-level Readers

Subject: Re: Uninstall Instructions for Consumer-level Readers
From: Bill Swallow <techcommdood -at- gmail -dot- com>
To: Gene Kim-Eng <techwr -at- genek -dot- com>
Date: Fri, 24 Jun 2011 11:38:52 -0400

Well, of course. But this is for an app that's already out there that
is no longer supported at all. Kind of late to build anything into it.

On Fri, Jun 24, 2011 at 11:24 AM, Gene Kim-Eng <techwr -at- genek -dot- com> wrote:
> The custom docs will inevitably end up being used primarily by tech
> support.  At the consumer level, automation is everything.  No matter how
> detailed or how customized you make manual uninstall instructions, expect a
> flood of tech support calls when you tell people something should be removed
> without providing a link that says, "click here to do it automatically."
>
> Gene Kim-Eng
>
>
> On Fri, Jun 24, 2011 at 7:33 AM, Bill Swallow <techcommdood -at- gmail -dot- com>wrote:
>
>> Custom docs for every platform you are supporting. Show a focused
>> screen grab of every step on every platform, so if they don't know
>> which flavor of Windows they're running they can identify it by what
>> they click (Start vs. the orby thingy, for example). Walk them thru
>> every step, including the security prompts.
>>
>> On Thu, Jun 23, 2011 at 4:42 PM, John Posada <jposada99 -at- gmail -dot- com> wrote:
>> > I'm writing a short piece for our external knowledgebase that is used
>> > by our customers. They are not techy...anyone with phone service could
>> > be a customer.
>>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
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--
Bill Swallow

Twitter: @techcommdood
Blog: http://techcommdood.com
LinkedIn: http://www.linkedin.com/in/techcommdood
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create and publish documentation through multiple channels with Doc-To-Help.
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http://www.doctohelp.com

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Follow-Ups:

References:
Uninstall Instructions for Consumer-level Readers: From: John Posada
Re: Uninstall Instructions for Consumer-level Readers: From: Bill Swallow
Re: Uninstall Instructions for Consumer-level Readers: From: Gene Kim-Eng

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