Re: Uninstall Instructions for Consumer-level Readers

Subject: Re: Uninstall Instructions for Consumer-level Readers
From: John Posada <jposada99 -at- gmail -dot- com>
To: List, Techwriter <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 24 Jun 2011 12:13:29 -0400

Exactly...

Its a plugin that installs in Outlook. Since we don't support the app
any longer, we're recommending that the customer remove pluggin to the
app. Nothing breaks if they don't, it's just a useless pluggin.

Now, convince development to dedicate resources to THAT!


On Fri, Jun 24, 2011 at 11:38 AM, Bill Swallow <techcommdood -at- gmail -dot- com> wrote:
> Well, of course. But this is for an app that's already out there that
> is no longer supported at all. Kind of late to build anything into it.
>
> On Fri, Jun 24, 2011 at 11:24 AM, Gene Kim-Eng <techwr -at- genek -dot- com> wrote:
>> The custom docs will inevitably end up being used primarily by tech
>> support.  At the consumer level, automation is everything.  No matter how
>> detailed or how customized you make manual uninstall instructions, expect a
>> flood of tech support calls when you tell people something should be removed
>> without providing a link that says, "click here to do it automatically."
>>
>> Gene Kim-Eng
>>
>>
>> On Fri, Jun 24, 2011 at 7:33 AM, Bill Swallow <techcommdood -at- gmail -dot- com>wrote:
>>
>>> Custom docs for every platform you are supporting. Show a focused
>>> screen grab of every step on every platform, so if they don't know
>>> which flavor of Windows they're running they can identify it by what
>>> they click (Start vs. the orby thingy, for example). Walk them thru
>>> every step, including the security prompts.
>>>
>>> On Thu, Jun 23, 2011 at 4:42 PM, John Posada <jposada99 -at- gmail -dot- com> wrote:
>>> > I'm writing a short piece for our external knowledgebase that is used
>>> > by our customers. They are not techy...anyone with phone service could
>>> > be a customer.
>>>
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>>
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>
>
>
> --
> Bill Swallow
>
> Twitter: @techcommdood
> Blog: http://techcommdood.com
> LinkedIn: http://www.linkedin.com/in/techcommdood
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> Create and publish documentation through multiple channels with Doc-To-Help.
> Choose your authoring formats and get any output you may need. Try
> Doc-To-Help, now with MS SharePoint integration, free for 30-days.
> http://www.doctohelp.com
>
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--
John Posada
http://jposada.zenfolio.com/
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days.
http://www.doctohelp.com

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Follow-Ups:

References:
Uninstall Instructions for Consumer-level Readers: From: John Posada
Re: Uninstall Instructions for Consumer-level Readers: From: Bill Swallow
Re: Uninstall Instructions for Consumer-level Readers: From: Gene Kim-Eng
Re: Uninstall Instructions for Consumer-level Readers: From: Bill Swallow

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