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Subject:TECHWR-L Premium Jobs, Events, and Announcements From:TECHWR-L Listowner <admin -at- techwr-l -dot- com> To:archive -at- web -dot- techwr-l -dot- com Date:Mon, 11 Jul 2011 01:05:03 -0600 (MDT)
Monday, July 11, 2011
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In this posting, look for the following ...
Announcing a new release of MadCap Feedback Server
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Your documentation should not be a one-way conversation.
MadCap Software is excited to announce a new release of
MadCap Feedback Server. MadCap Feedback Server 4 is a
powerful reporting tool that allows content publishers to
monitor, analyze and improve their content based on user
feedback and detailed statistical reporting.
Feedback's Web 2.0 enabled features-such as blog-style
comments and topic rating--capture readers' insights and
opinions on web-based and desktop knowledge bases, online
Help systems, intranets and more. Feedback also provides
usage statistics and reports, such users' search terms,
search results, and more importantly, which users' search
terms are not providing relevant results.
MadCap Feedback 4 now includes:
Custom Email Settings
Now customize which email notifications, such as when a
topic is rated by a user or when no search results appear
for a given search, are sent to users (administrators)
within your organization. In addition, email notification
options can now be set per administrator rather than per
Statistical Email Notifications
Get daily, weekly and monthly email summary reports for
various statistics including Topic Views, Search Results,
CSH Calls, Browser and Operating Stats, Comments and the
number of Active Users. You can also use filters to specify
the time frame the manifest should cover.
Streamlined Commenting Workflow
Administrators and end users can now reply to comments
directly from the email notifications, allowing for a faster, streamli
ned commenting workflow. When administrators use this
email feature to reply to new comments, not only is a reply
created, but the original comment is also approved.
Comments can now be edited or hidden (but not deleted) by
administrators after a specified date. You might use this
feature, for example, if you frequently make updates to your
output and all comments associated with the previous version
therefore become outdated.
Other New Usability Enhancements
-Edit User Feedback Comments Using Feedback Explorer
-Topic Title Views on all Charts, Notifications, Comments
and Grid Views
-OS and Browser Statistics Tracked Independently from the
-End User Subscription Management via Web Page
-Ability to Disable End User Notification Options in the
TechWhirl Magazine is looking to add some graphic artists
illustrators or cartoonists to our Special Writers Unit. We would
like to support all new and classic content with original graphics.
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