Re: Tips on how to talk to SMEs

Subject: Re: Tips on how to talk to SMEs
From: Kerstin Peterson <kerstin -dot- peterson -at- gmail -dot- com>
To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 13 Jul 2011 09:13:36 -0400

I think the point here that is not quite being made is that the SME
(assuming it is the engineer that developed the product, which is sometimes
not true) feels that the product is easy to understand, because s/he does.



On Wed, Jul 13, 2011 at 9:08 AM, Cardimon, Craig <ccardimon -at- m-s-g -dot- com>wrote:

> I would also tend to disagree with it. It makes for discussion, though,
> does it not?
>
> -----Original Message-----
> From: techwr-l-bounces+ccardimon=m-s-g -dot- com -at- lists -dot- techwr-l -dot- com [mailto:
> techwr-l-bounces+ccardimon=m-s-g -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Dan
> Goldstein
> Sent: Wednesday, July 13, 2011 9:04 AM
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: RE: Tips on how to talk to SMEs
>
> I respectfully disagree with:
>
> "The SME assumes that the project was programmed in a way that everyone
> should be able to understand it without documentation, since no one
> looks at it anyway."
>
> Those two generalizations about SMEs are often false, and they're also
> contradictory. I would never project those attitudes onto an SME prior
> to discussing the work.
>
>
> -----Original Message-----
> From: Craig Cardimon
> Sent: Wednesday, July 13, 2011 8:20 AM
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Tips on how to talk to SMEs
>
> These suggestions might help:
>
> http://morespecifically.wordpress.com/2011/07/13/play-nice-with-an-sme/
>
>
>
>
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--
Kerstin Day Peterson
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
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Follow-Ups:

References:
Tips on how to talk to SMEs: From: Craig Cardimon
RE: Tips on how to talk to SMEs: From: Dan Goldstein
RE: Tips on how to talk to SMEs: From: Cardimon, Craig

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