RE: Evaluation Process - HATs

Subject: RE: Evaluation Process - HATs
From: Mike Hamilton <mhamilton -at- madcapsoftware -dot- com>
To: Matt Moore <MMoore -at- ConnectWise -dot- com>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 22 Jul 2011 11:15:22 -0700

*** Vendor Post ***

Normally I sit in silence on tool discussions (as vendors should), but since specific examples were asked for I thought I would chime in.

There is a showcase of Flare customer examples here:
http://www.madcapsoftware.com/products/flare/showcase.aspx

Some of those are using the stock templates and others have been customized to varying degrees. Two of my favorites are the DotNetNuke manual and the Bomgar example. The reason I like these two is that they have gone beyond the basic publish tri-pane/link to tri-pane model.

The DotNetNuke example is using the tri-pane, but they have hosted it in a frame of their own. It can be seen here:
http://www.dotnetnuke.com/Resources/Support/Online-Manual.aspx

The Bomgar site, on the other hand, has discarded all of the traditional tri-pane embellishments and have created their own navigation. The example is here, and yes, this is all Flare created. If in doubt just do a view source:
http://www.bomgar.com/docs/content/index.htm

A good example of keeping the tri-pane, but updating the look and feel would be theArcWeb example. They went beyond just changing the colors and even changed most of the small icons:
http://www.arcwebservices.com/v2006/help/index.htm

Hopefully this helps.

I will return to lurk mode now.

Mike Hamilton
V.P. Product Management
MadCap Software

-----Original Message-----
From: techwr-l-bounces+mhamilton=madcapsoftware -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+mhamilton=madcapsoftware -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Matt Moore
Sent: Friday, July 22, 2011 10:49 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: RE: Evaluation Process - HATs

Thanks everyone. I appreciate the comments. Does anyone have any comment on customizing the output beyond changing colors and icons for RH or Flare. Virtually of the examples I have found, use the basic 3 pane layout.

-----Original Message-----
From: techwr-l-bounces+mmoore=connectwise -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+mmoore=connectwise -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Robert Lauriston
Sent: Friday, July 22, 2011 1:43 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: Evaluation Process - HATs

Both Flare and RoboHelp have their online help on the Web, so you can compare them, both as help and also as examples of their different, proprietary WebHelp output:

http://webhelp.madcapsoftware.com/flare7/Default.htm

http://help.adobe.com/en_US/RoboHelp/8.0/RoboHTML/index.html

Good tutorials don't make Flare's online help any better organized, or its search engine any better, or its UI any less cluttered. Not that RoboHelp is necessarily any better, I'm just grumbling about one of the devils I know.

On Fri, Jul 22, 2011 at 10:28 AM, Julie Stickler <jstickler -at- gmail -dot- com> wrote:
> On Fri, Jul 22, 2011 at 1:04 PM, Cardimon, Craig <ccardimon -at- m-s-g -dot- com> wrote:
>> Yes. Flare's help rocks.
>
> Absolutely.  The first time I used Flare I took the time to work
> through the tutorial. It was the fasted I've ever been up and running
> (and productive!) on a new authoring tool.  Their Help sold me on the
> product.
>
> I was demoing Author It at the same time, and I remember I couldn't
> even figure out how to create a TOC or an index, and could NOT find
> topics that addressed basic tasks for creating a Help system.
>
>
>
> --
> Julie Stickler
> http://heratech.wordpress.com/
> Blogging about Agile and technical writing
>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days.
http://www.doctohelp.com

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^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days.
http://www.doctohelp.com

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Follow-Ups:

References:
Evaluation Process - HATs: From: Matt Moore
Re: Evaluation Process - HATs: From: Bill Swallow
Re: Evaluation Process - HATs: From: Julie Stickler
Re: Evaluation Process - HATs: From: Robert Lauriston
RE: Evaluation Process - HATs: From: Cardimon, Craig
Re: Evaluation Process - HATs: From: Julie Stickler
Re: Evaluation Process - HATs: From: Robert Lauriston
RE: Evaluation Process - HATs: From: Matt Moore

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