Re: Evaluation Process - HATs

[Robert Lauriston <robert -at- lauriston -dot- com>]

Wow, you think Flare's help is excellent? I'd say around two-thirds of
the time when I'm doing something for the first time I can't find
instructions in the help and end up searching or posting on the
forums. And a significant fraction of my posts on the forums end up
with no solution other than filing a bug report / feature request.

The topic on hooking up CSH is one of the good ones, I passed that
along to a developer and it worked the first time around. Which makes
sense to me: MadCap seems like a developer-driven company, and Flare
development seems driven more by what they think would be fun to code
rather than by the real-world problems of tech writers.

I haven't used RoboHelp in quite a while, but the two companies do
seem to make similar mistakes. E.g. they both have track-changes
markup, but neither will let you output that markup to a PDF or Word
document so you can pass it along to reviewers who don't have Flare or
RoboHelp.

On Fri, Jul 22, 2011 at 8:16 AM, Julie Stickler <jstickler -at- gmail -dot- com> wrote:
> Flare's Help is excellent, and includes topics for developers (as in,
> here's how you hook up context sensitive help).  I've never dealt with
> Madcap support, never needed to.  I love the MadCap forums, and can
> often answer my own questions with a little research.
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