Re: Evaluation Process - HATs

Subject: Re: Evaluation Process - HATs
From: Robert Lauriston <robert -at- lauriston -dot- com>
To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 25 Jul 2011 09:11:47 -0700

I had great support from Omni Systems for MIF2Go as well. If I found a
bug, they usually got me a patch with a fix within days.

Flare has a lot of issues with tables.

On Mon, Jul 25, 2011 at 5:35 AM, Weissman, Jessica
<WeissmanJ -at- abacustech -dot- com> wrote:
> I have to chime in with Chris.  Help & Manual is a terrific, full-fledged., flexible system that has responsive and active support from its developers.   It's relatively easy to learn, and has robust ways to support multiple output formats, multiple topic-set builds in those multiple formats, conditional text, and even text variables in topics.
> It's hard to overestimate the value of responsive support.  A full-time staff member monitors the support forums and usually responds quickly.  When I brought him a tricky problem that turned out to relate to Unicode and code pages, he diagnosed it right off the bat and got the fix into a bug-fix release of the product within a few days.
> The Achilles heel for H&M was tables.  Funny stuff occasionally happened with table rendering, especially for PDF output.  It's been 18 months since I was an active user, and at the time they were talking about vast improvements in tables for an upcoming version.  I don't know if that came to pass.
> -  Jessica

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RE: Evaluation Process - HATs: From: Chris Gooch
RE: Evaluation Process - HATs: From: Weissman, Jessica

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