RE: Evaluation Process - HATs

Subject: RE: Evaluation Process - HATs
From: "Weissman, Jessica" <WeissmanJ -at- abacustech -dot- com>
To: Chris Gooch <chris -dot- gooch -at- rocketmail -dot- com>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 25 Jul 2011 08:35:06 -0400

I have to chime in with Chris. Help & Manual is a terrific, full-fledged., flexible system that has responsive and active support from its developers. It's relatively easy to learn, and has robust ways to support multiple output formats, multiple topic-set builds in those multiple formats, conditional text, and even text variables in topics.

It's hard to overestimate the value of responsive support. A full-time staff member monitors the support forums and usually responds quickly. When I brought him a tricky problem that turned out to relate to Unicode and code pages, he diagnosed it right off the bat and got the fix into a bug-fix release of the product within a few days.

The Achilles heel for H&M was tables. Funny stuff occasionally happened with table rendering, especially for PDF output. It's been 18 months since I was an active user, and at the time they were talking about vast improvements in tables for an upcoming version. I don't know if that came to pass.

- Jessica

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RE: Evaluation Process - HATs: From: Chris Gooch

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