Wiki for Customer Facing documentation?

Subject: Wiki for Customer Facing documentation?
From: Matt Moore <MMoore -at- ConnectWise -dot- com>
To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 3 Aug 2011 09:42:00 -0400

As we are evaluating documentation solutions (moving from a failed content management solution), we are also considering the use of a wiki such as mediawiki or mindtouch. It does appear that wikis are commonly used for this purpose and do present many benefits over a HAT but of course HATs provide benefits as well.

What are your thoughts on using a wiki over a HAT or vice versa?


Matt Moore
Business Consultant
Email: MMoore -at- ConnectWise -dot- com<mailto:MMoore -at- ConnectWise -dot- com>
Office: 813-463-4736


Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days.

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit for more resources and info.

Please move off-topic discussions to the Chat list, at:


Previous by Author: Re: Original Mac user manual
Next by Author: RE: Wiki for Customer Facing documentation?
Previous by Thread: Re: Hiding things (was RE: Optimizing OnlineHelp for Mobile Viewing)
Next by Thread: Re: Wiki for Customer Facing documentation?

What this post helpful? Share it with friends and colleagues:

Sponsored Ads