Re: Wiki for Customer Facing documentation?

Subject: Re: Wiki for Customer Facing documentation?
From: Robert Lauriston <robert -at- lauriston -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Wed, 3 Aug 2011 08:57:25 -0700

I think wikis are appropriate only when there's no hierarchy or
logical sequence for the topics. Any time a table of contents would be
helpful, a wiki is probably the wrong tool.

A wiki can be a good tool for a knowledge base so long as you can and
do set up permissions and approvals so that everything runs past an
editor before customers see it.

On Wed, Aug 3, 2011 at 6:42 AM, Matt Moore <MMoore -at- connectwise -dot- com> wrote:
> As we are evaluating documentation solutions (moving from a failed content management solution), we are also considering the use of a wiki such as mediawiki or mindtouch.  It does appear that wikis are commonly used for this purpose and do present many benefits over a HAT but of course HATs provide benefits as well.
>
> What are your thoughts on using a wiki over a HAT or vice versa?
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Wiki for Customer Facing documentation?: From: Matt Moore

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