Re: Choosing and managing customer-facing terminology

Subject: Re: Choosing and managing customer-facing terminology
From: "William Sherman" <bsherman77 -at- embarqmail -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 22 Sep 2011 17:34:25 -0400

LOL

I used to work in an industry where there were often many impacts that went ka-boom. However, those hearing the ka-boom most likely only heard "clunk". There were some who debating that they may hear a high-pitched sizzling sound after the clunk but that was doubtful. Of course, it wasn't the customer or user, hopefully, but a different audience.


----- Original Message ----- From: "Gene Kim-Eng" <techwr -at- genek -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Sent: Wednesday, September 21, 2011 3:11 PM
Subject: Re: Choosing and managing customer-facing terminology


In our industry, improper use of the product will almost always result in
impacts, though they are more likely to sound like "screech/crunch" than
"kaboom."

Gene Kim-Eng



-----Original Message-----
From: mattgras
Sent: Wednesday, September 21, 2011 2:18 PM


Actually, I think this topic may have a big "affect" rather than an
"impact" (KABOOM!!!!) on user perception.


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Follow-Ups:

References:
Choosing and managing customer-facing terminology: From: Julian Cantella
Re: Choosing and managing customer-facing terminology: From: mattgras
RE: Choosing and managing customer-facing terminology: From: Dan Goldstein
Re: Choosing and managing customer-facing terminology: From: Gene Kim-Eng

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