Re: What would replace WebHelp?

Subject: Re: What would replace WebHelp?
From: Chris Despopoulos <despopoulos_chriss -at- yahoo -dot- com>
To: Ruth Sessions <ruthsessions03051 -at- yahoo -dot- com>, Phil Snow Leopard <philstokes03 -at- googlemail -dot- com>, Rick Stone <rstone75 -at- kc -dot- rr -dot- com>
Date: Sat, 1 Oct 2011 11:55:23 -0700 (PDT)

I feel a need to clarify... I'm not necessarily talking about Google Docs, for example, although I suspect that will come and will gain acceptance. I'm definitely not thinking about switching over to that kind of app myself. The closest I'm coming to that is to develop tools that I can host from my own web site.


But I'm talking more about enterprise apps that are made up of multiple nodes on the network, with a light-weight client for the user. Think hand-helds in the field and web clients in the office accessing the same applications. The nature of enterprise apps is changing, and they're becoming appliances that live on the network. And these appliances are turning into nodes that talk to each other, creating super-applications. But I definitely see clients getting lighter, not heavier. Web browsers instead of specialized clients -- AJAX instead of straight Javascript -- last-minute information served up instead of static data... And so on. So no, I'm not talking about big-brother sponsoring all your computing experiences. I'm talking about real work getting done faster and better because specialized applications break out of their silos and share information on the enterprise network.Â


And yes, Google Docs and so forth will gain acceptance as people see the advantages the enterprise gets out of this interaction, and decide they want it themselves. Or maybe you'll have a home network with application interactions like this. Or maybe you'll host a number of VMs on your physical machine, and these nodes will all talk to each other (the least likely scenario because it's not particularly efficient). But the concept of an isolated application is not guaranteed to hang around forever.

So docs will have to support this changing landscape.


cud



________________________________
From: Ruth Sessions <ruthsessions03051 -at- yahoo -dot- com>
To: Phil Snow Leopard <philstokes03 -at- googlemail -dot- com>; Rick Stone <rstone75 -at- kc -dot- rr -dot- com>
Cc: Chris Despopoulos <despopoulos_chriss -at- yahoo -dot- com>; "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Sent: Saturday, October 1, 2011 2:32 PM
Subject: Re: What would replace WebHelp?


Phil:

Thanks. You speak for a lot of us out here. I don't want my personal journal out on some server that a smart hacker can break into. Local storage is cheap and devices come with plenty of gigabytes. The advantage to the iCloud service model? It makes sense for large businesses, maybe... but I don't think it makes sense for individuals.Â

So far, I've avoided purchasing an iPad because of the price, but the long-term privacy issue is really more significant.

Ruth
Â
------------------------------------------------------------
Ruth Sessions
603/886-7355
603/809-3054


________________________________
From: Phil Snow Leopard <philstokes03 -at- googlemail -dot- com>
To: Rick Stone <rstone75 -at- kc -dot- rr -dot- com>
Cc: Chris Despopoulos <despopoulos_chriss -at- yahoo -dot- com>; "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Sent: Friday, September 30, 2011 11:25 PM
Subject: Re: What would replace WebHelp?

A very similar debate has been going on in the Apple/Mac OS forums on this topic for some time with the imminent arrival of Apple's "iCloud" service. iCloud does look like its trying to do exactly this: store all data and applications in the cloud and push them to various devices as and when needed (smartphone, tablet, laptop, workstation). The advantage is supposed to be that you don't need multiple copies of either s/w or data and that all your machines are 'synced' permanently and automatically.

Personally, I don't see why multiple copies is a problem with local storage being cheap (probably cheaper than cloud services over the long run), nor do I see syncing as particularly problematic even with current technology.

On the other hand, I do see problems with having all my own data available to me only when I'm granted permission through some anonymous server's security system (like AppleID), connected to a reasonably fast internet
connection, and only when I'm deemed to be acting in accordance with the cloud service provider's terms and conditions.

I do see problems with the fact that the law will allow governmental or other agencies access to my data if they so require it, and I do see problems with the fact that, despite claims about unbreakable encryption keys, somewhere between me and my data are a whole host of other computers that each presents a potential security risk (either inserting unwanted or malicious data or extracting confidential information from my files).

I have no doubt that services like iCloud will be a huge success simply because of the marketing machine behind them. Some of us, however, will never see the point or advantage of using them and will avoid them. For the foreseeable future, that's not a problem, but I do predict a time will come (certainly with the way Apple is going) when using such services will be integrated into the OS so
tightly that you won't be able to avoid them. In which case, I'll have to start learning the wonders of Linux... ;-o


PhilÂ


On 1 Oct 2011, at 01:02, Rick Stone wrote:

> Hi Chris
>
> Wow... one step forward and three steps back?
>
> I recall back in the 80's when Mainframes were all the rage and PCs were just coming into the forefront. Things moved from that centrally located processor with nothing but dumb terminals, to PCs and networks with their own storage, processors and applications.
>
> What you are suggesting is that we are eventually reverting back to that model. No? Sounds like a scene from the first Tron. All applications being centrally controlled by the Master Operating System and no end user actually owning anything. (Shudder)
>
> Cheers... Rick :)
>
> On 9/30/2011 7:35 AM, Chris Despopoulos wrote:
>> ...But I'll go out on a limb
and declare that file:// help systems are a dying breed. Everybody wants to go social with their help systems, and that requires server-side action. Also, the day is coming when the "applications" you use will all be clients to servers. Why would the help ever be on the client side?
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> Create and publish documentation through multiple channels with Doc-To-Help.
> Choose your authoring formats and get any output you may need. Try
> Doc-To-Help, now with MS SharePoint integration, free for 30-days.
> http://www.doctohelp.com
>
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Phil Stokes
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^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days.
http://www.doctohelp.com

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^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days.
http://www.doctohelp.com

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References:
Re: What would replace WebHelp?: From: Ruth Sessions

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