RE: ANONYMOUS POST: Staffing with unskilled workers

Subject: RE: ANONYMOUS POST: Staffing with unskilled workers
From: "Sharon Burton" <sharon -at- anthrobytes -dot- com>
To: "'Techwr-l'" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 6 Jan 2012 11:20:45 -0800

I had a similar situation as manager once. I decided to run a training
course and had the person read several books (bought by the company) and
write practice documents that I corrected and worked with the person on.

It was a complete failure but I had actual real assignments that I could
show why it was a failure. The person was eventually transferred to another
area where they did no damage to the docs.

Oh, except in my case, this was a person who had been paid to be a Tech Comm
professional for some 8 years in the company before I started managing him.
Completely unsuited to be a tech comm. professional. Completely good at
reformatting docs given to him by engineers. Completely useless in my group.


Sharon Burton
Content Strategy Consultant
IM: sharonvburton -at- yahoo -dot- com
Twitter: sharonburton

-----Original Message-----
From: techwr-l-bounces+sharon=anthrobytes -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+sharon=anthrobytes -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf Of INKtopia Admin
Sent: Friday, January 06, 2012 10:25 AM
To: Techwr-l
Subject: ANONYMOUS POST: Staffing with unskilled workers

Moderator Note: The following is being posted on behalf of a Whirler who
needs to remain anonymous. Please post all replies to the list and not to
me, as replies will not be forwarded to the original poster.

I have been in this job for almost eight years. I started documenting two
products. Now, I'm responsible for eleven. Three share similar interface
and features, but it is a lot to handle. I've presented data on why an
additional resource is necessary each year, and I've been rebuffed. Shortly
before the end of 2011, I was told to hand one project to one of the Admin
Assistants to do since "she has a lot of downtime until the summer." She
isn't stupid, she isn't clueless, but she can't write. She is a novice at
using Word. I use Flare as the authoring tool, and it is beyond her. Again,
I'm not saying she's stupid, but she doesn't get the concepts or the
workflow. She gave me seven topics to review, and they're terrible. While
they're spelled correctly and the mechanics such as grammar & punctuation
are good, the procedures are poorly written and they're just not
acceptable. I can rewrite them, but that's not the point. When I brought
up the writing problems and the time involved, my manager said that I need
to help her come up to speed and work with her. I've tried to show her how
to write a procedure and what goes into a topic, but it just doesn't seem
to work. I've suggested local and online courses that might help her, but
there's no budget for it. This is taking up more time that I can afford to
devote to it.****

** **

I'm trying to react to this with uh.grace and no emotion.****


What next steps would YOU take?




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ANONYMOUS POST: Staffing with unskilled workers: From: INKtopia Admin

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