RE: Ideas for Help 2.0

Subject: RE: Ideas for Help 2.0
From: jimmy -at- breck-mckye -dot- com
To: "McLauchlan, Kevin" <kevin -dot- mclauchlan -at- safenet-inc -dot- com>
Date: Wed, 11 Jan 2012 20:32:36 +0000

This would be where you create WebHelp that runs on a server
in your own company?

Of course. No other context would make sense.

Indeed. And I've pointed out some barriers to simply
automating the collection of data.

I don't like your tone. I didn't say the idea of 'iterative feedback' was bad, just that there were tricky details to iron out. I then said that those producing help online (web help as in help on the web, not help that's marked up in HTML but deployed locally) would find it useful to exploit analytics for ammunition when handling stakeholders.

What industry is that?

For me, web applications.
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Follow-Ups:

References:
Re: Ideas for Help 2.0: From: Nancy Allison
Re: Ideas for Help 2.0: From: jimmy
RE: Ideas for Help 2.0: From: McLauchlan, Kevin

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