RE: Ideas for Help 2.0

Subject: RE: Ideas for Help 2.0
From: "Combs, Richard" <richard -dot- combs -at- Polycom -dot- com>
To: "'McLauchlan, Kevin'" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
Date: Wed, 11 Jan 2012 15:24:05 -0800

McLauchlan, Kevin wrote:

> I'm curious how many people create Help for internal
> use at their own employer, or for use by external
> customers, but served from the employer's website,
> versus
> how many of us create Help for products that we sell
> to companies or individuals, to be used on their
> desktops, behind whatever firewalls and IT policies
> the customers might have.

I document teleconferencing network infrastructure equipment that gets installed into corporate and government networks. The administration interface is a Flex app accessed via a browser, so it's a "web app" with context-sensitive "web help." But it's only accessible to authorized users logging in from within the customer's network. The server has extensive security features (passed JITC testing), and some customers (mainly gov't) lock it down extremely tightly. No way is the online help ever going to "phone home" to provide me with analytics. I wouldn't even dream of suggesting it.

Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
------
rgcombs AT gmailDOTcom
303-903-6372
------




^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days.
http://www.doctohelp.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives


References:
Re: Ideas for Help 2.0: From: Nancy Allison
Re: Ideas for Help 2.0: From: jimmy
RE: Ideas for Help 2.0: From: McLauchlan, Kevin
RE: Ideas for Help 2.0: From: jimmy
RE: Ideas for Help 2.0: From: McLauchlan, Kevin

Previous by Author: RE: let's see the patient's chart...
Next by Author: RE: comma inside quoted-string-with-question-mark ?
Previous by Thread: RE: Ideas for Help 2.0
Next by Thread: Re: Ideas for Help 2.0


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads