RE: documentation going away

Subject: RE: documentation going away
From: "Dan Goldstein" <DGoldstein -at- riveraintech -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 16 Jan 2012 11:31:42 -0500

There are still companies that use their excellent print documentation
as a sales tool. But I'm pretty sure they're not selling consumer goods
like phones.

-----Original Message-----
From: Connie Giordano
Sent: Monday, January 16, 2012 11:02 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: documentation going away

Agreed, which doesn't make it any less short-sighted than any of the
other tactics companies often take to make the quarterly sales goals. If
user experience really is the watchword for 2012, I suggest senior
management is really a long way from understanding how it works and what
it means to their product management strategy (including training sales
people to explain the most basic features to someone who obviously is
replacing older technology).

I'd be curious to see what the customer satisfaction levels are for
products that limit their support to a quick start guide and community

I have no interest in joining a community forum for my phone, it is not
the center of my world, and I'd rather spend what little time I have for
visiting forums on topics that are more important to me (to each his own
I guess). I don't know how many other consumers feel this way, but I'm
pretty certain I'm not the only one out there. And this goes for all
sorts of products, not just phones. Companies putting the effort behind
creating a good product experience understand this, do the audience
analysis, and provide documentation in multiple ways. They just seem to
be few and far between.

This message contains confidential information intended only for the use of the addressee(s). If you are not the addressee, or the person responsible for delivering it to the addressee, you are hereby notified that reading, disseminating, distributing, copying, electronic storing or the taking of any action in reliance on the contents of this message is strictly prohibited. If you have received this message by mistake, please notify us, by replying to the sender, and delete the original message immediately thereafter. Thank you.


Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days.

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at

Looking for the archived Techwr-l email discussions? Search our public email archives @


Re: documentation going away: From: Phil Snow Leopard
Re: documentation going away: From: John Allred
Re: documentation going away: From: Phil Snow Leopard
Re: documentation going away: From: Connie Giordano
Re: documentation going away: From: Gene Kim-Eng
Re: documentation going away: From: Connie Giordano

Previous by Author: Keyboard shortcut for deleting a slide in PowerPoint 2010
Next by Author: RE: Keyboard shortcut for deleting a slide in PowerPoint 2010
Previous by Thread: RE: documentation going away
Next by Thread: Re: documentation going away

What this post helpful? Share it with friends and colleagues:

Sponsored Ads