Re: Getting feedback

Subject: Re: Getting feedback
From: Alec Chakenov <alec -dot- chakenov -at- gmail -dot- com>
To: "Cardimon, Craig" <ccardimon -at- m-s-g -dot- com>
Date: Thu, 19 Jan 2012 21:26:58 +0700

In HTML, we only have the link "Send feedback on documentation."
In PDF, we have a separate section in the Preface. It is titled
Feedback and it contains the following text:
"If you have found an error in this guide, or if you have suggestions
or ideas on how to improve this guide, please send your feedback using
the online form at http://www.parallels.com/en/support/usersdoc/.
Please include in your report the guide's title, chapter and section
titles, and the fragment of text in which you have found an error."

We usually get a lot of feedback from our customers. However, some
people, instead of sending feedback, try to use this link to obtain
free customer support ;)

2012/1/19 Cardimon, Craig <ccardimon -at- m-s-g -dot- com>:
> Alec,
>
> That sounds interesting. Do you do that with PDF, too, or only online? My deliverables are just PDF right now.
>
> Craig
>
> -----Original Message-----
> From: Alec Chakenov [mailto:alec -dot- chakenov -at- gmail -dot- com]
> Sent: Thursday, January 19, 2012 1:03 AM
> To: Cardimon, Craig
> Cc: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Re: Techno-fuddyduddy getting anxious
>
> Craig, you can set up an e-mail address specifically for gathering feedback and then advertise that address in the documentation. In our online documentation in HTML, we have the link "Send feedback on documentation." It's really useful.
> Information contained in this e-mail transmission is privileged and confidential. If you are not the intended recipient of this email, do not read, distribute or reproduce this transmission (including any attachments). If you have received this e-mail in error, please immediately notify the sender by telephone or email reply.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

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Follow-Ups:

References:
Techno-fuddyduddy getting anxious: From: Nancy Allison
RE: Techno-fuddyduddy getting anxious: From: Dan Goldstein
RE: Techno-fuddyduddy getting anxious: From: Al Geist
RE: Techno-fuddyduddy getting anxious: From: Dan Goldstein
RE: Techno-fuddyduddy getting anxious: From: Cardimon, Craig
Re: Techno-fuddyduddy getting anxious: From: Alec Chakenov
Getting feedback: From: Cardimon, Craig

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