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Subject:Re: Ideas for Help 2.0 From:Roger Goodman <reg4roger -at- gmail -dot- com> To:techwr-l -at- lists -dot- techwr-l -dot- com Date:Tue, 24 Jan 2012 15:44:32 +0530
Thanks to everyone for your inputs. Will read your inputs again and come
back with my decision. Thanks again for your time.
On Sat, Jan 14, 2012 at 6:12 AM, Michael West <mike -dot- west -at- bigpond -dot- com> wrote:
> Someone who describes a user guide as "boring" fails to understand the
> purpose of a user guide - which is not to entertain, but to provide clear,
> concise instructions for accomplishing specific tasks.
> There are numerous ways in which a user guide can fail, but none of them
> involve a lack of awesomeness. A guide (whether on paper or online) either
> answers my questions clearly, quickly and efficiently, or it doesn't. That
> is all.
> It sounds like what you or your boss are after is slick marketing
> collateral, which is fine, but when they need help, people are neither
> looking for nor interested in a "kickass" experience. They want useful
> answers rather than BS.
> Mike West
> -----Original Message-----
> >We are developing an enterprise social platform for our company, which
> >have features such as microblog, blog, wiki, Q&A, video, groups, etc.
> >My boss wants a kickass help - not the boring user guides or HTML help or
> >Web help.
> >Seeking your inputs to create evolved help, which I would like to call as
> >Help 2.0.
> >Would appreciate if you could share your thoughts. Thank you for your
> Create and publish documentation through multiple channels with
> Choose your authoring formats and get any output you may need. Try
> Doc-To-Help, now with MS SharePoint integration, free for 30-days.
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Create and publish documentation through multiple channels with Doc-To-Help.
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