RE: Troubleshooting Vs Release Notes

Subject: RE: Troubleshooting Vs Release Notes
From: "Wroblewski, Victoria" <vwroblewski -at- NECsphere -dot- com>
To: Sion Lane <slane -at- ubq -dot- thrupoint -dot- net>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 31 Jan 2012 09:12:03 -0600

-----Original Message-----
From: Sion Lane
Sent: Tuesday, January 31, 2012 8:58 AM

>>
At the moment, I'm working on the theory of 'if it only happens sometimes/on some devices/on some configurations, it goes in Troubleshooting' and 'if it always happens whatever you do or whatever you're using, it goes in the release note'.

Anyone got any better ideas?
>>

Release Notes = We think we can fix this, or we made the problem that causes it.
Troubleshooting = This is how we designed it.

- V
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References:
Troubleshooting Vs Release Notes: From: Sion Lane

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