Re: Training and documentation teams play well together?
reducing duplication of work,
Effort on reducing duplication involves careful tracking and filtering. In my experience it's more efficient to allow doc and training teams to use each others' materials but not with any system of control or expectations other than standard business common sense. (For example, training can talk about expected futures--but never write them down--while doc really should never write up future deliverables in current manuals.
presenting a consistent message, etc. - especially across business units.
Consistency requires action at a higher level of management. It's especially hard to avoid surprises if two teams are working separately on related but secret projects. Once, while documenting a plan for new software, I called headquarters to talk to the SME responsible for part of the existing structure that would be impacted by the new stuff. He referred me to another higher-level SME, and I explained my problem. He'd never heard of the planned multi-million dollar project that I was documenting. "That'll never happen," he said. Sure enough, it didn't.
Create and publish documentation through multiple channels with Doc-To-Help. Choose your authoring formats and get any output you may need.
Try Doc-To-Help, now with MS SharePoint integration, free for 30-days.
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-
To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com
Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.
Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com
Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives
Training and documentation teams play well together?: From: Rebecca Hopkins
Previous by Author:
Re: Help with fake names issue
Next by Author: Re: Effective use of video in software tutorials?
Previous by Thread: Training and documentation teams play well together?
Next by Thread: RE: Training and documentation teams play well together?
Visit TechWhirl's Other Sites