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Re: Training and documentation teams play well together?
Subject:Re: Training and documentation teams play well together? From:Bill Swallow <techcommdood -at- gmail -dot- com> To:Rebecca Hopkins <rebecca_hopkins -at- comcast -dot- net> Date:Fri, 30 Mar 2012 10:31:45 -0400
Yep. We used the same tools and shared the same core content.
Conditional text allowed Documentation to keep examples and procedures
more generic while Training could use them in creating custom
scenarios based on who they were training. We spent a lot of time
meeting to determine specific style, both in writing and in structure
(not structure-structure, but formatting and general composition
All that said, reuse between departments was only about 30%. The goal
was savings in appropriateness of content, not maximization of reuse.