Re: Training and documentation teams play well together?

Subject: Re: Training and documentation teams play well together?
From: "Weissman, Jessica" <WeissmanJ -at- abacustech -dot- com>
To: Rebecca Hopkins <rebecca_hopkins -at- comcast -dot- net>
Date: Fri, 30 Mar 2012 11:38:35 -0400

In most of my jobs I have done training, documentation, online help, UI wordings, and even multimedia training. The skills needed for all types of user assistance overlap, and I have been lucky enough to work in small enough organizations that we could share the responsibilities.

There is a risk of getting stale or bored if you have to work on a single app for two or three years.

The only time I ran into difficulties was when the product manager and the training managers had basic philosophical differences. When one approved my doc/course/help file/front end analysis the other would not.

I had to appeal to the VP of Customer-Related Stuff (no, I can't remember her actual title) to get it straightened out.

- Jessica



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References:
Training and documentation teams play well together?: From: Rebecca Hopkins

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