RE: ROI on hiring tech comms vs. SMEs

Subject: RE: ROI on hiring tech comms vs. SMEs
From: <laura_johnson -at- agilent -dot- com>
To: <BBEGIN -at- aol -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 8 Jun 2012 15:28:34 -0600

I agree with Peter - there's something missing. You're assuming that you'll achieve equal results with either approach, so that the only decision criterion is the cost. One way to mitigate that omission might be to try to quantify the cost of bad (or suboptimal) documentation - for example, in my domain, bad doc leads to more support calls, which have a quantifiable cost to resolve.

Laura Johnson
Learning Products Engineer
Agilent Technologies
Loveland, Colorado

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