RE: Surveying Your Customers

Subject: RE: Surveying Your Customers
From: "William Sherman" <bsherman77 -at- embarqmail -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 27 Jun 2012 17:09:51 -0400

I never survey to check my performance. Not that I am so great, but it is a
waste of time, since most of the engineers and programmers will respond with
even less enthusiasm to a survey than to the requests for information or
requests for review that I send out now.

I ask during the writing and review process "what else do you need?" and
then I provide it. If they don't answer, I don't provide it.

-----Original Message-----
From: techwr-l-bounces+bsherman77=embarqmail -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+bsherman77=embarqmail -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf Of keith mahoney
Sent: Tuesday, June 26, 2012 5:01 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Surveying Your Customers

Hey Y'all -

How do you survey your SME community to gather feedback on writer's
performance? Do you send a formal survey, use email, forms, etc.?

Do you use an internal email format; or, something like Survey Monkey to
gather feedback? What kinds of questions do you ask?

Any samples would be most appreciated.


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Surveying Your Customers: From: keith mahoney

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