physical B2B products: moving from end-user CDs to download

Subject: physical B2B products: moving from end-user CDs to download
From: Erika Yanovich <ERIKA_y -at- rad -dot- com>
To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 1 Aug 2012 06:29:24 +0000

Hi all,
Before making the above move, I'd like to know how other B2B vendors of physical products (not SW) provide product documentation.

* How do vendors provide documentation (as a CD or as a download from the vendor's site, or even printed)?

* If by download, is there free public access or the users must identify themselves or enter data such as a serial number?

* Is there anything in the package that points the user to a specific page on the vendor's site?

* Do they have to scan a code for that?

* Is the documentation download tied to registration and warrantee activation or anything else?
Thanks in advance.


Erika


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