Re: If you were making a FAQ...

Subject: Re: If you were making a FAQ...
From: Gene Kim-Eng <techwr -at- genek -dot- com>
To: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
Date: Thu, 30 Aug 2012 14:17:56 -0700

There was no humor intended.

However I see I was probably reading comprehension-challenged in taking
your question to mean that FAQ was going to be the primary product
documentation and you wanted to know if we would put it into online help.

Sorry about that.

Gene



On Thu, Aug 30, 2012 at 1:58 PM, McLauchlan, Kevin <
Kevin -dot- McLauchlan -at- safenet-inc -dot- com> wrote:

> Ha-ha. Funny.****
>
> ** **
>
> The primary documentation for the product in question (one of many) is
> WebHelp/HTML-5 help totalling over 2000 topics.****
>
> Of that, ONE TOPIC is currently a FAQ. ****
>
> ** **
>
> Please be a little careful about that kind of remark, or insert a smiley
> or something, otherwise, somebody will take it as fact and repeat it, to my
> employer’s detriment. ****
>
> ** **
>
> ** **
>
> ** **
>
> ** **
>
> *From:* Gene Kim-Eng [mailto:techwr -at- genek -dot- com]
> *Sent:* August-30-12 4:45 PM
> *To:* McLauchlan, Kevin
> *Cc:* techwr-l -at- lists -dot- techwr-l -dot- com
> *Subject:* Re: If you were making a FAQ...****
>
> ** **
>
> I would hope that any company whose primary product document was an FAQ
> would make it available pre-sale so I can find out that that's all the info
> I'm going to get in time to shop for an alternate product.
>
> Gene Kim-Eng****
>
> On Thu, Aug 30, 2012 at 1:03 PM, McLauchlan, Kevin <
> Kevin -dot- McLauchlan -at- safenet-inc -dot- com> wrote:****
>
> a) Would you include it in online help (WebHelp) if that was the
> primary documentation for your product?
>

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Follow-Ups:

References:
If you were making a FAQ...: From: McLauchlan, Kevin
Re: If you were making a FAQ...: From: Gene Kim-Eng
RE: If you were making a FAQ...: From: McLauchlan, Kevin

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