Too many steps, take some out (was RE: If you were making a FAQ...

Subject: Too many steps, take some out (was RE: If you were making a FAQ...
From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
To: Paul Hanson <twer_lists_all -at- hotmail -dot- com>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 30 Aug 2012 17:21:10 -0400

Paul Hanson [mailto:twer_lists_all -at- hotmail -dot- com] said:
>
> I used to work at a company that had a long procedure to add a XYZ to
> the
> system. One of the tasks I completed while I was there was an audit
> of that
> procedure and it expanded to something like 34 steps (totally
> breaking the
> +/- 7 rule but don't go there).

I'm going there. There's no such rule.
A procedure takes as many steps as it takes.
If it's a LOT of steps, you can insert some headings at milestones,
and maybe restart the numbering after each heading. Maybe,
number - or letter - the headings. But if it's that long AND is broken
into sections, you should probably put a note at the front
telling the customer to expect that the entire procedure goes
all the way from major-step A to major-step F, each one of those
major steps including several numbered sub-steps... or however
you want to phrase it.
Whatever you do, don't give the customer an opportunity to
think that they are done before they've actually accomplished
the objective.

- k




The information contained in this electronic mail transmission
may be privileged and confidential, and therefore, protected
from disclosure. If you have received this communication in
error, please notify us immediately by replying to this
message and deleting it from your computer without copying
or disclosing it.



^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Create and publish documentation through multiple channels with Doc-To-Help. Choose your authoring formats and get any output you may need.

Try Doc-To-Help, now with MS SharePoint integration, free for 30-days.

http://bit.ly/doc-to-help

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives


Follow-Ups:

Previous by Author: RE: If you were making a FAQ...
Next by Author: RE: If you were making a FAQ...
Previous by Thread: RE: If you were making a FAQ...
Next by Thread: Re: Too many steps, take some out (was RE: If you were making a FAQ...


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads