RE: If you were making a FAQ...

Subject: RE: If you were making a FAQ...
From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
To: Tony Chung <tonyc -at- tonychung -dot- ca>, Debbie Hemstreet <D_Hemstreet -at- rambam -dot- health -dot- gov -dot- il>
Date: Mon, 3 Sep 2012 12:49:11 -0400

Are you referring to the bill example with all the little red number plaques?
That is.... EXCELLENT!

I need to steal this for my tour-of-the-equipment pictorial.

> -----Original Message-----
> From: Tony Chung [mailto:tonyc -at- tonychung -dot- ca]
> Sent: September-02-12 2:45 AM
> To: Debbie Hemstreet
> Cc: McLauchlan, Kevin; techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Re: If you were making a FAQ...
> You could always do progressive disclosure like this bit of jQuery
> magic I set up for the Vancouver website:
> sewer-bill.aspx
> -Tony
> On 2012-09-01, at 10:37 PM, Debbie Hemstreet
> <D_Hemstreet -at- rambam -dot- health -dot- gov -dot- il> wrote:
> > People don't like to click and look.
> >
> > I'd have it in the Help, or possibly if you have a SW app, an additional
> option in the Help menu.
> >
> > I'd use drop-down text, and have everything on one page, perhaps
> categorized so the reader can quickly locate the problem area and
> then look at the items for that topic area.
> >
> > Drop-down text lets you have everything in an organized manner
> on a page, but it is navigateable.
> >
> > Deborah
> >
> > -
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RE: If you were making a FAQ...: From: Debbie Hemstreet
Re: If you were making a FAQ...: From: Tony Chung

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