RE: Win 7 WORD crashes... Going to wrong Library?

Subject: RE: Win 7 WORD crashes... Going to wrong Library?
From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
To: Monique Semp <monique -dot- semp -at- earthlink -dot- net>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>, "mihailokostich -at- aim -dot- com" <mihailokostich -at- aim -dot- com>
Date: Sun, 18 Nov 2012 21:10:06 -0500

This is probably unrelated, but you never know:

I don't usually get crashes in Word, especially since I went to
Office 2010 on my Windows 7 laptop, BUT I'd often get severe
slowdowns and wonky behavior in both Word and Outlook.

That kind of behavior has pretty-much disappeared ever since
I began ensuring that Internet Explorer stays off. I have Iron
as my default browser, and the only time IE opens is when a
MS app launches it, or when I have to perform certain actions
on our very MS-centric internal web-and-collaboration site.
Then I quickly close it again. Word has been quite well behaved
since I started my habit of keeping IE off-stage a few months ago.

I've also found that IE really seems to resent not being the
favorite. Very frequently, it takes four, five, or more clicks of
the X symbol to persuade IE to close down. It's the only program
where I've noticed this. Close the pod-bay doors, Hal. ... Hal?

> -----Original Message-----
> From: Monique Semp
> Sent: November-16-12 4:07 PM
> To: techwr-l -at- lists -dot- techwr-l -dot- com; mihailokostich -at- aim -dot- com
> Subject: Re: Win 7 WORD crashes... Going to wrong Library?
> Not positive that this would mitigate (not solve, which it won't) the
> problem, but I've had a similar issue ever since I got my Win 7 machine
> with
> Word 2007 on it. And the work-around I ended up with -- don't ask
> how, I'm
> really not sure any more since this was a couple of years ago and it's
> just
> now part of my work habit -- is to make sure that my open Windows
> Explorer
> (aka "File Manager") active folder is at least one folder/subdirectory
> lower
> than where the image to be inserted is.
> Sounds bizarre, I know. But it's a repeatable thing. If my Windows
> Explorer
> is showing the files in "...\Pictures" and I want to insert one of those
> files, I change to the Explorer window, create a subfolder,
> "...\Pictures\temp", and make sure that I click that "temp" folder (so
> that
> the Explorer window changes its contents and I hear the little sound
> denoting that I've successfully clicked it). Then I can return to the
> Word
> window and happily insert the image file.
> This is repeatable whether Iâm inserting the image into Word or *any
> other
> program's open file* -- so it's clearly not a Word-specific thing. It
> seems
> as if Explorer itself is sort of locking the folder/directory that is the
> "open" folder/directory, which results in a crash of any program that
> tries
> to insert an image from that "open" folder/directory.
> I've asked several knowledgeable IT people about it and over the past
> couple
> of years exhaustively googled all sorts of keywords and phrases that
> seem
> likely, and have come up with nothing. But my work-around is easy
> and
> dependable, so I've just come to terms with the world as it is.
> I'd dearly love to really solve this, and also to understand why this
> clearly doesn't happen to most people. This is the first time I've ever
> heard of anyone else having the same problem!
> Oh, and none of my folders/directories are network or mapped --
> they're all
> local on my PC's hard drive. So it's something much more fundamental
> in how
> Explorer manages things.
> HTH, and if anyone can shed light on it, I'd love to be enlightened!
> -Monique

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Win 7 WORD crashes... Going to wrong Library?: From: mihailokostich
Re: Win 7 WORD crashes... Going to wrong Library?: From: Monique Semp

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