Re: Getting that info

Subject: Re: Getting that info
From: Anne Robotti <arobotti -at- gmail -dot- com>
To: Editor in Chief <editorialstandards -at- gmail -dot- com>
Date: Tue, 5 Mar 2013 01:27:01 -0500

At one job I discovered so many bugs, weirdnesses, and unexpected results
in the software they gave me a QA login so I could log issues directly. And
I was really proud of that. I banged on it 'til it broke, over and over.
I've found that developers find it reassuring that I come to them with
specific questions about the behavior of the software, *after* I've read
the available documentation and even the marketing materials. I like the
big picture. "What are we telling the end users it does? What are they
going to want to do with it? What are all the things that might happen when
they try to do that?" I don't always write it all, but I like to know it.
Real interest in the software goes a long way toward getting time with the
developer - once they realize I'm not going to waste their time, they're
usually happy to talk about the specifics of their work.

Anne



> On Sun, Mar 3, 2013 at 11:53 PM, William Sherman
> <bsherman77 -at- embarqmail -dot- com>wrote:
>
> > [...]After all, being a TECHNICAL writer means I should learn and
> > understand the technical aspects, not just write what some person told me
> > to write.
>
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Follow-Ups:

References:
Getting that info (was Re: The Case Against Working at Home: From: Editor in Chief
Re: Getting that info: From: William Sherman
Re: Getting that info: From: Editor in Chief

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