RE: Purpose of Tech Comms today

Subject: RE: Purpose of Tech Comms today
From: "Janoff, Steven" <Steven -dot- Janoff -at- ga -dot- com>
To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>, Jack DeLand <jackdeland -at- comcast -dot- net>
Date: Fri, 22 Mar 2013 15:17:12 -0700

Yes, I was thinking of him when I wrote that last paragraph in the original post:

"[Anyway, it'd be interesting to come up with a new paradigm of Tech Comms to mirror this kind of search method.] I know this has been written about, at least in those words, but I don't think I've seen it really address the matter with a solution that maps to the user's experience and motivation when doing these searches."

It's been a few months since I've read his blog but when I did so, I didn't find that it answered the question satisfactorily. I can certainly check it out again and see if either I missed something the first time, or he addresses it in his newer posts.

Thanks, Jack.


-----Original Message-----
From: Jack DeLand [mailto:jackdeland -at- comcast -dot- net]
Sent: Friday, March 22, 2013 2:51 PM
To: Janoff, Steven; techwr-l -at- lists -dot- techwr-l -dot- com
Subject: RE: Purpose of Tech Comms today

Well, jeepers - visit Mark Baker's site. He has done a lot of thinking on this.

Jack DeLand, CSM | 734 972 3026 (cell) | jack.deland (skype) |

Namely... given that the new paradigm for finding information is a sort of random searching on the Web, my question is really this: "How do we re-fashion our technical communications to match the user's behavior and/or mental model when randomly searching on the Web?" (To match their *experience*, in other words.)

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Re: Purpose of Tech Comms today: From: Janoff, Steven
RE: Purpose of Tech Comms today: From: Jack DeLand

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