RE: Viewing WebHelp in IE9 Creates Two Vertical Scroll Bars

Subject: RE: Viewing WebHelp in IE9 Creates Two Vertical Scroll Bars
From: Keith Hansen <Keith -dot- Hansen -at- opensolutions -dot- com>
To: Peter Grainge <pgforums -at- gmx -dot- com>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 29 Apr 2013 13:46:04 +0000

<<Sorry but I have never seen that reported with any version of Rh or any browser. Does this only happen when the help is called from the software?>>

Yes, it only seems to happen when help is called from the software.

Other people have reported the same problem too:

http://forums.adobe.com/message/4044559

Keith
________________________________________

Peter Grainge
www.grainge.org


On Wed, 24 Apr 2013 21:14:14 +0100, Keith Hansen <Keith -dot- Hansen -at- opensolutions -dot- com> wrote:

> Hello,
>
> I'm using RoboHelp 10 to generate WebHelp. The generated WebHelp is
> then attached to our application for our end users.
>
> In our application, when the user clicks a Help button, a WebHelp
> topic opens. We are using a direct call to the topic, as described by Mr.
> Grainge here:
>
> http://www.grainge.org/pages/authoring/calling_webhelp/using_urls.htm
>
> The help topic opens without the navigation pane or the toolbar.
> That's
> OK: the user can then click a link at the top of the page, which will
> open the navigation pane and toolbar. When the user clicks the link,
> the pane and toolbar do indeed appear.
>
> However, if the user is using IE9, a strange problem occurs. In the
> Help window, a "double frameset" also appears: the content for the
> appropriate help topic is stacked on top of the Welcome topic! A
> vertical scroll bar is also added. This problem is discussed here:
>
> http://forums.adobe.com/message/4044559
>
> That Adobe forum is a bit old (2011). So here are my questions:
>
> 1. Have any of you also encountered this problem?
> 2. Any solutions? (Other than those mentioned in the above-mentioned
> Adobe forum....)
>
> BTW, if the user is using Firefox, Chrome, or Safari, this problem
> doesn't occur (at least not for us in our situation)...
>
> Thanks for any comments!
>
> Keith
>
>
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^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>From our sponsor Doc-to-Help: Want to see a Doc-To-Help web-based Help sample with DISQUS for user commenting?

Learn more: http://bit.ly/13xpg5n

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

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________________________________

NOTICE:
This e-mail is intended solely for the use of the individual to whom it is addressed and may contain information that is privileged, confidential or otherwise exempt from disclosure. If the reader of this e-mail is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify us by replying to the original message at the listed email address. Thank You.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>From our sponsor Doc-to-Help: Want to see a Doc-To-Help web-based Help sample with DISQUS for user commenting?

Learn more: http://bit.ly/13xpg5n

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

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Follow-Ups:

References:
Viewing WebHelp in IE9 Creates Two Vertical Scroll Bars: From: Keith Hansen
Re: Viewing WebHelp in IE9 Creates Two Vertical Scroll Bars: From: Peter Grainge

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