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On Wed, 24 Apr 2013 21:14:14 +0100, Keith Hansen <Keith -dot- Hansen -at- opensolutions -dot- com> wrote:
> Hello,
>
> I'm using RoboHelp 10 to generate WebHelp. The generated WebHelp is
> then attached to our application for our end users.
>
> In our application, when the user clicks a Help button, a WebHelp
> topic opens. We are using a direct call to the topic, as described by Mr.
> Grainge here:
>
>http://www.grainge.org/pages/authoring/calling_webhelp/using_urls.htm
>
> The help topic opens without the navigation pane or the toolbar.
> That's
> OK: the user can then click a link at the top of the page, which will
> open the navigation pane and toolbar. When the user clicks the link,
> the pane and toolbar do indeed appear.
>
> However, if the user is using IE9, a strange problem occurs. In the
> Help window, a "double frameset" also appears: the content for the
> appropriate help topic is stacked on top of the Welcome topic! A
> vertical scroll bar is also added. This problem is discussed here:
>
>http://forums.adobe.com/message/4044559
>
> That Adobe forum is a bit old (2011). So here are my questions:
>
> 1. Have any of you also encountered this problem?
> 2. Any solutions? (Other than those mentioned in the above-mentioned
> Adobe forum....)
>
> BTW, if the user is using Firefox, Chrome, or Safari, this problem
> doesn't occur (at least not for us in our situation)...
>
> Thanks for any comments!
>
> Keith
>
>
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NOTICE:
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