Re: Viewing WebHelp in IE9 Creates Two Vertical Scroll Bars

Subject: Re: Viewing WebHelp in IE9 Creates Two Vertical Scroll Bars
From: "Peter Grainge" <pgforums -at- gmx -dot- com>
To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 29 Apr 2013 19:40:20 +0100

If the problem was merged help, you would see it always so it would appear the problem is in the call. I cannot help you on that. Maybe post on the RoboHelp forum as there is someone there who may be able to help.
________________________________________

Peter Grainge
www.grainge.org


On Mon, 29 Apr 2013 14:46:04 +0100, Keith Hansen <Keith -dot- Hansen -at- opensolutions -dot- com> wrote:

<<Sorry but I have never seen that reported with any version of Rh or any browser. Does this only happen when the help is called from the software?>>

Yes, it only seems to happen when help is called from the software.

Other people have reported the same problem too:

http://forums.adobe.com/message/4044559

Keith
________________________________________

Peter Grainge
www.grainge.org


On Wed, 24 Apr 2013 21:14:14 +0100, Keith Hansen <Keith -dot- Hansen -at- opensolutions -dot- com> wrote:

Hello,

I'm using RoboHelp 10 to generate WebHelp. The generated WebHelp is
then attached to our application for our end users.

In our application, when the user clicks a Help button, a WebHelp
topic opens. We are using a direct call to the topic, as described by Mr.
Grainge here:

http://www.grainge.org/pages/authoring/calling_webhelp/using_urls.htm

The help topic opens without the navigation pane or the toolbar.
That's
OK: the user can then click a link at the top of the page, which will
open the navigation pane and toolbar. When the user clicks the link,
the pane and toolbar do indeed appear.

However, if the user is using IE9, a strange problem occurs. In the
Help window, a "double frameset" also appears: the content for the
appropriate help topic is stacked on top of the Welcome topic! A
vertical scroll bar is also added. This problem is discussed here:

http://forums.adobe.com/message/4044559

That Adobe forum is a bit old (2011). So here are my questions:

1. Have any of you also encountered this problem?
2. Any solutions? (Other than those mentioned in the above-mentioned
Adobe forum....)

BTW, if the user is using Firefox, Chrome, or Safari, this problem
doesn't occur (at least not for us in our situation)...

Thanks for any comments!

Keith


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References:
Viewing WebHelp in IE9 Creates Two Vertical Scroll Bars: From: Keith Hansen
Re: Viewing WebHelp in IE9 Creates Two Vertical Scroll Bars: From: Peter Grainge
RE: Viewing WebHelp in IE9 Creates Two Vertical Scroll Bars: From: Keith Hansen

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