Re: Is a new firmware version a "feature"?

Subject: Re: Is a new firmware version a "feature"?
From: "Peter Neilson" <neilson -at- windstream -dot- net>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Fri, 09 Aug 2013 15:17:51 -0400

On Fri, 09 Aug 2013 13:00:51 -0400, Gene Kim-Eng <techwr -at- genek -dot- com> wrote:

... Because a failed firmware update can convert most any piece of equipment into either an expensive doorstop or an expensive service call, along with expensive down time. So for every firmware update, there's someone out in installed base browsing the release notes asking "why should I want to install this?"

Engineers frequently use the marketing term "feature" as an alternate word for "bug." Since today is Friday I'll apply my usual jaundice and suggest that calling the new version a "feature" will serve as a subtle warning to the customer.


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
New! Doc-to-Help 2013 features the industry's first HTML5 editor for authoring.

Learn more: http://bit.ly/ZeOZeQ

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-
To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives


References:
RE: Is a new firmware version a "feature"?: From: Beverly Robinson
Re: Is a new firmware version a "feature"?: From: Gene Kim-Eng

Previous by Author: Re: What to call this thing?
Next by Author: Re: Is your company's doc team responsible for writing documents for audit purposes?
Previous by Thread: RE: Is a new firmware version a "feature"?
Next by Thread: TechWhirl: Technical Communication Recap for August 9, 2013


What this post helpful? Share it with friends and colleagues:


Sponsored Ads