Re: "desk level procedures" ?

Subject: Re: "desk level procedures" ?
From: Tony Chung <tonyc -at- tonychung -dot- ca>
To: Jay Maechtlen <techwriter -at- laserpubs -dot- com>
Date: Fri, 30 Aug 2013 16:16:09 -0700

I think they're also called "Job Aids".


On Fri, Aug 30, 2013 at 11:56 AM, Gene Kim-Eng <techwr -at- genek -dot- com> wrote:

> A "desk procedure" is a set of instructions tailored to the tasks required
> of someone occupying a specific spot in a process or organization. For
> example, "desk procedures" for someone working an Accounts Payable desk
> position would be how to process invoices, issue payments, create reports,
> etc. In ISO terms, "work instructions."
> Gene Kim-Eng

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"desk level procedures" ?: From: Jay Maechtlen
Re: "desk level procedures" ?: From: Gene Kim-Eng

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