Re: Organizing a Knowledge Base

Subject: Re: Organizing a Knowledge Base
From: Tony Chung <tonyc -at- tonychung -dot- ca>
To: "Cardimon, Craig" <ccardimon -at- m-s-g -dot- com>
Date: Fri, 1 Nov 2013 10:03:49 -0700

As a user of peer-help sites like StackExchange, I find the best knowledge
bases start with the question and offer quick answers that people can dig
into later if they so desire. The bad knowledge bases assume they know "all
there is" and end the discussion with a pat answer, or worse, go into so
much detail that one doesn't know what the answer is.

-T


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
New! Doc-to-Help 2013 features the industry's first HTML5 editor for authoring.

Learn more: http://bit.ly/ZeOZeQ

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives


References:
Organizing a Knowledge Base: From: Cardimon, Craig
Re: Organizing a Knowledge Base: From: Robert Lauriston
RE: Organizing a Knowledge Base: From: Cardimon, Craig
Re: Organizing a Knowledge Base: From: Robert Lauriston
RE: Organizing a Knowledge Base: From: Cardimon, Craig
Re: Organizing a Knowledge Base: From: Robert Lauriston
RE: Organizing a Knowledge Base: From: Cardimon, Craig

Previous by Author: [TechWhirl Forums] Authors who cannot write
Next by Author: Re: So now we are content engineers?
Previous by Thread: RE: Organizing a Knowledge Base
Next by Thread: Re: Organizing a Knowledge Base


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads