Re: Best places to put topics when they're needed twice

Subject: Re: Best places to put topics when they're needed twice
From: Gene Kim-Eng <techwr -at- genek -dot- com>
To: rebecca officer <rebecca -dot- officer -at- alliedtelesis -dot- co -dot- nz>, Editor in Chief <editorialstandards -at- gmail -dot- com>
Date: Tue, 05 Nov 2013 20:10:21 -0800

I based my view on this:

"Say that standards that a large chunk of customers must meet preclude those customers accessing certain of the major product features."

If what you really meant was that standards that have to be met preclude certain USERS accessing certain of the major product features, then your manual as written should be ok for system admins, as long as their end users don't get to see it and are provided with user-level instructions that don't show them features they aren't supposed to access. But if NOBODY in your customer's organization, including the trained network engineers, should be accessing a certain feature, then it shouldn't be in the manual that customer receives with the product.

Gene Kim-Eng


On 11/5/2013 5:06 PM, rebecca officer wrote:

Gene, I think you're majorly underestimating the complexity of some products.



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Follow-Ups:

References:
Best places to put topics when they're needed twice: From: Editor in Chief
Re: Best places to put topics when they're needed twice: From: Gene Kim-Eng
Re: Best places to put topics when they're needed twice: From: Editor in Chief
Re: Best places to put topics when they're needed twice: From: Gene Kim-Eng
Re: Best places to put topics when they're needed twice: From: Editor in Chief
Re: Best places to put topics when they're needed twice: From: Gene Kim-Eng
Re: Best places to put topics when they're needed twice: From: rebecca officer

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