Re: Hosted Help - server specs?

Subject: Re: Hosted Help - server specs?
From: Hannah Drake <hannah -at- formulatrix -dot- com>
To: Julie Stickler <jstickler -at- gmail -dot- com>
Date: Wed, 4 Dec 2013 14:11:21 -0500

1) Are all of your customers hooked up to the Internet? any high-security
customers? These kinds of things can cause hosted "help" problems.
2) Most companies that have online help also do the traditional CHM as a
backup, so you can't completely get rid of in-product help.






On Wed, Dec 4, 2013 at 1:31 PM, Julie Stickler <jstickler -at- gmail -dot- com> wrote:

> I've had several requests from various product managers about moving from
> having our Help files built into the product to having our Help and
> documentation hosted on a Web site somewhere. I'd love to make this
> change, because Release Notes are always changing up to the very last
> minute, and then we have to rebuild the installer and run through the QA
> test suite again. Decoupling the doc deliver from the builds would have so
> many benefits for not just our process, but would allow me to make doc
> updates as needed (vs. on the release schedule).
>
> I've got several ideas about how to go about this, but before I head down
> to talk to IT about getting server space, I thought I'd tap the collective
> brain power of TechWrl and see if there's anything I haven't thought of, or
> good advice from the TW brain trust.
>
> Anyone made the move to Hosted docs? Have any lessons learned to share?
> Success stories? Horror stories? Stuff you wish you'd done differently?
>
>
> --
> Julie Stickler
> http://heratech.wordpress.com/
> Blogging about Agile and technical writing
>
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> New! Doc-to-Help 2013 features the industry's first HTML5 editor for
> authoring.
>
> Learn more: http://bit.ly/ZeOZeQ
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
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--
Hannah L. Drake
Lead Technical Documentation Specialist
Formulatrix, Inc.

781-788-0228 x137 (office)
617-610-6456 (cell)
hannah.drake.formulatrix (skype)


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
New! Doc-to-Help 2013 features the industry's first HTML5 editor for authoring.

Learn more: http://bit.ly/ZeOZeQ

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives


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References:
Hosted Help - server specs?: From: Julie Stickler

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