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Subject:Re: Hosted Help - server specs? From:Hannah Drake <hannah -at- formulatrix -dot- com> To:Julie Stickler <jstickler -at- gmail -dot- com> Date:Wed, 4 Dec 2013 14:11:21 -0500
1) Are all of your customers hooked up to the Internet? any high-security
customers? These kinds of things can cause hosted "help" problems.
2) Most companies that have online help also do the traditional CHM as a
backup, so you can't completely get rid of in-product help.
On Wed, Dec 4, 2013 at 1:31 PM, Julie Stickler <jstickler -at- gmail -dot- com> wrote:
> I've had several requests from various product managers about moving from
> having our Help files built into the product to having our Help and
> documentation hosted on a Web site somewhere. I'd love to make this
> change, because Release Notes are always changing up to the very last
> minute, and then we have to rebuild the installer and run through the QA
> test suite again. Decoupling the doc deliver from the builds would have so
> many benefits for not just our process, but would allow me to make doc
> updates as needed (vs. on the release schedule).
>
> I've got several ideas about how to go about this, but before I head down
> to talk to IT about getting server space, I thought I'd tap the collective
> brain power of TechWrl and see if there's anything I haven't thought of, or
> good advice from the TW brain trust.
>
> Anyone made the move to Hosted docs? Have any lessons learned to share?
> Success stories? Horror stories? Stuff you wish you'd done differently?
>
>
> --
> Julie Stickler
>http://heratech.wordpress.com/
> Blogging about Agile and technical writing
>
>
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--
Hannah L. Drake
Lead Technical Documentation Specialist
Formulatrix, Inc.
