Re: Hosted Help - server specs?

Subject: Re: Hosted Help - server specs?
From: Julie Stickler <jstickler -at- gmail -dot- com>
To: Technical Writing <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 4 Dec 2013 14:49:17 -0500

Also I find it kind of interesting that you talk about "the traditional
CHM" as backup.

I've been a technical writer for over a dozen years now, and I've never
produced a CHM file. I've always produced some flavor of WebHelp. Are
people still producing CHM files? (not to derail my own topic, but I'm
curious).


On Wed, Dec 4, 2013 at 2:11 PM, Hannah Drake <hannah -at- formulatrix -dot- com> wrote:

> 1) Are all of your customers hooked up to the Internet? any high-security
> customers? These kinds of things can cause hosted "help" problems.
> 2) Most companies that have online help also do the traditional CHM as a
> backup, so you can't completely get rid of in-product help.
>
>
>
>
>
>
> On Wed, Dec 4, 2013 at 1:31 PM, Julie Stickler <jstickler -at- gmail -dot- com>wrote:
>
>> I've had several requests from various product managers about moving from
>> having our Help files built into the product to having our Help and
>> documentation hosted on a Web site somewhere. I'd love to make this
>> change, because Release Notes are always changing up to the very last
>> minute, and then we have to rebuild the installer and run through the QA
>> test suite again. Decoupling the doc deliver from the builds would have
>> so
>> many benefits for not just our process, but would allow me to make doc
>> updates as needed (vs. on the release schedule).
>>
>> I've got several ideas about how to go about this, but before I head down
>> to talk to IT about getting server space, I thought I'd tap the collective
>> brain power of TechWrl and see if there's anything I haven't thought of,
>> or
>> good advice from the TW brain trust.
>>
>> Anyone made the move to Hosted docs? Have any lessons learned to share?
>> Success stories? Horror stories? Stuff you wish you'd done differently?
>>
>>
>> --
>> Julie Stickler
>> http://heratech.wordpress.com/
>> Blogging about Agile and technical writing
>>
>>
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> New! Doc-to-Help 2013 features the industry's first HTML5 editor for
>> authoring.
>>
>> Learn more: http://bit.ly/ZeOZeQ
>>
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>>
>> You are currently subscribed to TECHWR-L as hannah -dot- drake -at- formulatrix -dot- com -dot-
>>
>> To unsubscribe send a blank email to
>> techwr-l-leave -at- lists -dot- techwr-l -dot- com
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>>
>> Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
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>>
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>>
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>
>
>
> --
> Hannah L. Drake
> Lead Technical Documentation Specialist
> Formulatrix, Inc.
>
> 781-788-0228 x137 (office)
> 617-610-6456 (cell)
> hannah.drake.formulatrix (skype)
>



--
Julie Stickler
http://heratech.wordpress.com/
Blogging about Agile and technical writing


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
New! Doc-to-Help 2013 features the industry's first HTML5 editor for authoring.

Learn more: http://bit.ly/ZeOZeQ

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives


Follow-Ups:

References:
Hosted Help - server specs?: From: Julie Stickler
Re: Hosted Help - server specs?: From: Hannah Drake

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