Re: Hosted Help - server specs?

Subject: Re: Hosted Help - server specs?
From: Robert Lauriston <robert -at- lauriston -dot- com>
To: Julie Stickler <jstickler -at- gmail -dot- com>, Technical Writing <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 4 Dec 2013 17:13:53 -0800

There's no architecture, really. Web help is just HTML and JavaScript.
You dump the files in a directory. You don't need anything but Apache
or some other standard web server. Send the IT manager some sample
output. Here's the information on making the help calls:

http://webhelp.madcapsoftware.com/flare7/Content/CSH/WebHelp_CSH_Calls/CSH_Calls_WH_WHP.htm

I strongly recommend using alias files rather than letting developers
hard-code calls to specific pages.

If you want to limit the help to registered users (what's the
marketing case for not letting prospective customers see it?) then
just put the help files in the application, or if for some reason you
want to use a separate server, use the same authentication method you
use for access to the application. If the help is password-protected,
then I don't think you can use Google Analytics.

On Wed, Dec 4, 2013 at 2:10 PM, Julie Stickler <jstickler -at- gmail -dot- com> wrote:
> The subject line says "server specs" because our IT manager replied to my
> initial inquiry with "We may have to build a new server for it. It all
> depends on how this thing is architected." I've usually had to maintain
> help that was already coded into the product, so being asked "how this is
> going to be architected" rather baffled me. The application makes a call
> to the Help URL (Welcome.html or some such). The call might include some
> sort of token or password if we're locking down the Help to registered
> users only. What else am I missing here?
>
>
> On Wed, Dec 4, 2013 at 3:53 PM, Robert Lauriston <robert -at- lauriston -dot- com>wrote:
>
>> The subject line says "server specs." Hosting web help generally
>> requires relatively little additional horsepower from a web server
>> that's already handling a SaaS application.
>>
>> You might look into replacing Flare's default web help search with
>> something more robust, such as Google or a Google Appliance.
>>
>> You'll probably want to use Google Analytics or something similar for
>> metrics.
>>
>> On Wed, Dec 4, 2013 at 11:43 AM, Julie Stickler <jstickler -at- gmail -dot- com>
>> wrote:
>> >>Web help is not very resource-intensive as web applications go.
>> >
>> > Not sure what you mean by this?
>>
>
>
>
> --
> Julie Stickler
> http://heratech.wordpress.com/
> Blogging about Agile and technical writing
>
>
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New! Doc-to-Help 2013 features the industry's first HTML5 editor for authoring.

Learn more: http://bit.ly/ZeOZeQ

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Follow-Ups:

References:
Hosted Help - server specs?: From: Julie Stickler
Re: Hosted Help - server specs?: From: Robert Lauriston
Re: Hosted Help - server specs?: From: Julie Stickler
Re: Hosted Help - server specs?: From: Robert Lauriston
Re: Hosted Help - server specs?: From: Julie Stickler

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